Refund policy

At Patra, every piece is designed with intention and made to be part of your world for years to come.

We hope you love your Ra Tote. If, however, it isn't quite right for you, we offer returns within 14 days of delivery, subject to the conditions below.

Returns

To be eligible for a return, the Ra Tote must be:

  • Returned within 14 days of delivery.

  • Unused and unworn, in its original condition.

  • Free from any marks, scratches, stains, creases, or signs of use.

  • Returned with all original packaging, including the dust bag, tags and protective materials.

  • Returned in a condition suitable for resale.

We encourage you to inspect your Ra Tote upon delivery and try it on carefully indoors, without removing or damaging any protective materials.

Please do not use the bag outdoors, place personal belongings inside it, or remove any tags or protective elements if you are considering a return.

Any item returned with signs of use, damage, staining, scratches, missing packaging, or other alterations may not be accepted for a refund.

How to Request a Return

To initiate a return, please contact us at [Patra customer service email] within 14 days of receiving your order, including your order number and reason for return.

Our team will review your request and provide the return instructions.

Returns must be sent using the method and address provided by Patra. We recommend retaining your proof of return until your refund has been confirmed.

Refunds

Once your return has been received and inspected, we will confirm whether it meets our return conditions.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for your refund to appear in your account after the return has been approved. The exact timing may vary depending on your bank or payment provider.

Original shipping fees, if applicable, may be non-refundable unless the return is due to a fault, damage, or an error on our part.

Exchanges

We currently do not offer direct exchanges.

If you would like a different Ra Tote, racket sleeve, or product, please return your original order in accordance with the policy above and place a new order separately.

This allows us to ensure every piece is available and processed with the same care as your original order.

Damaged or Incorrect Orders

Every Ra Tote is carefully inspected before leaving Patra.

If your order arrives damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery at [Patra customer service email], including your order number and clear photographs of the issue.

We will assess the issue and, where the product is confirmed to be faulty or incorrectly supplied, arrange an appropriate solution at no additional cost to you.

Craftsmanship Guarantee

Your Ra Tote is designed to be lived with.

Patra covers the Ra Tote against manufacturing defects for 12 months from the date of purchase.

This includes defects arising from the construction or workmanship of the product, such as defective stitching, hardware, or other manufacturing-related issues.

This guarantee does not cover:

  • Normal wear and tear.

  • Natural changes that occur through use.

  • Scratches, stains, marks, or scuffs caused by use.

  • Damage caused by improper care, misuse, accidents, or external factors.

  • Damage caused by exposure to unsuitable substances or conditions.

  • Cosmetic changes resulting from normal handling or ageing of the materials.

Where a manufacturing defect is confirmed, Patra will, at its discretion, repair, replace, or refund the affected item.

Proof of purchase may be required.

Final Sale & Promotional Items

Items explicitly marked Final Sale are not eligible for return or refund unless they are received damaged, defective, or are otherwise covered by your applicable consumer rights.

Any promotional return conditions will be clearly communicated at the time of purchase.

A Note on Your Ra Tote

The materials used in the Ra Tote are selected to develop character over time.

Small changes in the appearance of the materials through normal use are part of the life of the piece and are not considered manufacturing defects.

Please refer to our Care Guide for recommendations on preserving the beauty of your Ra Tote.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.