Refund policy

Patra Return & Exchange Policy

At Patra, we are committed to delivering exceptional quality. If for any reason you are not fully satisfied with your purchase, we offer a 7-day return and exchange policy under the conditions outlined below.

1. Eligibility for Returns & Exchanges

You may request a return or exchange within 7 calendar days from the date of delivery.

To be eligible, items must meet the following conditions:

Returned in the exact same original condition as received
Unworn, unused, unwashed
Free from stains, odors, or damage
With all original tags attached
In original packaging

Items that do not meet these conditions will not be accepted.

2. How to Request a Return

To initiate a return:

Send an email to

care@patraofficial.com
Use the subject line:
RETURN – [Product SKU]
Include your order number and full name in the email body.

Our team will review your request and provide further instructions.

3. Refund Process

Once the returned item is received and inspected:

If approved, a full refund will be processed.
Refunds will be issued within 7–14 working days from the date of approval.
Refunds will be made using the original payment method.

Shipping fees are non-refundable unless the return is due to a confirmed defect or error on our end.

4. Exchanges

If you wish to exchange an item for a different size or style, please follow the same process and specify EXCHANGE – [Product SKU] in the subject line.

Exchanges are subject to stock availability.