Shipping policy
Shipping Policy
Patra is committed to delivering your order with efficiency and care. Please review the shipping information below before placing your order.
Order Processing
All orders are processed within 1–3 business days following payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.
Domestic Shipping – Egypt
Estimated Delivery Time
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Cairo & Giza: 1–3 business days
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Other Governorates: 2–5 business days
Delivery times may vary depending on the courier service and destination.
Shipping Fees
Shipping fees are calculated at checkout based on the delivery location.
If Cash on Delivery (COD) is available, an additional service fee may apply.
International Shipping
Patra ships internationally to selected countries.
Estimated Delivery Time
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Europe: 4–7 business days
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GCC Countries: 3–5 business days
- North America: 5–7 business days
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Rest of the World: 5–7 business days
Delivery times are estimates and may vary depending on destination, customs clearance procedures, and local courier operations.
International shipping rates are calculated at checkout based on destination and order weight.
Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, or handling fees imposed by the destination country.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
Patra is not responsible for delays caused by customs authorities.
Shipping Address
Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.
Patra cannot be held responsible for orders delivered to incorrectly provided addresses. If an order is returned due to incorrect address information, additional shipping fees may apply for reshipment.
Lost or Delayed Shipments
Once an order has been dispatched and handed over to the shipping carrier, delivery timelines are subject to the courier’s operations.
If your order appears significantly delayed, please contact us at:
Our team will assist in reviewing the shipment status with the carrier.
Shipping Availability
Patra reserves the right to limit or suspend shipping to certain destinations due to logistical, regulatory, or operational constraints.
